How do we provide support for the people we support?

Owing to the change in Government Coronavirus guidance, this page is currently under review. If you have any queries, please contact

This information was current at the time this page was last updated on: 16 June 2021, 12.15pm

How do I provide support to people if they have to stay at home and self-isolate?

We will be supporting people to self isolate if they have symptoms.

The guidance for Supported Living and your company Pandemic Influenza and Infection Control policies tell support teams how to do this, which describes the proper use of personal protective equipment when supporting someone who has symptoms of COVID-19.


What should I do if the person I support has hospital and GP appointments during this period?

It is advised everyone accesses medical assistance remotely, wherever possible. However, if there is a scheduled hospital or other medical appointment during this period, talk to the registered GP or specialist to determine what appointments are absolutely essential.

It is possible that the hospital may need to cancel or postpone some clinics and appointments.

You and the person you support must wear a face covering when attending appointments.


What is the advice for visitors?

For people living in Scotland, there are different alert levels. Scotland currently has areas in Level 0,1 and 2. The alert levels may change locally and so the local alert level must be checked to see if indoor visiting is allowed prior to visits taking place.

Check the local alert levels and the Government’s guidance.

For people living in England the rules are:

Supported Living:

  • Meet indoors in groups of 6 or 2 households. Groups of 6 include individuals of all ages. Groups of 2 households can be of any size, and both households could include the support bubbles of those households.
  • Groups of up to 30 can now meet outdoors. Visits in this way are encouraged especially for those in supported living with multiple people with support.

Read the Government guidance for supported living.

COVID-19: guidance for supported living – GOV.UK (

Care homes and short breaks:

  • Each person we support will be able to nominate five named visitors who can come into the care home if they test negative on every visit using LFD tests provided.
  • Visits out of the care home and overnight visits from 21 June are also now possible without the mandatory 14 day isolation on the persons return. This must be agreed and risk assessed.

Read the Government guidance on Care Homes and visits.