How do we provide support for the people we support?

This page was last updated on: 24 September 2020, 11.43am

How do I provide support to people if they have to stay at home and self-isolate?

We will be supporting people to self isolate if they have symptoms.

The guidance for Supported Living and your company Pandemic Influenza and Infection Control policies tell support teams how to do this, which describes the proper use of personal protective equipment when supporting someone who has symptoms of COVID-19.

 

What should I do if the person I support has hospital and GP appointments during this period?

It is advised everyone accesses medical assistance remotely, wherever possible. However, if there is a scheduled hospital or other medical appointment during this period, talk to the registered GP or specialist to determine what appointments are absolutely essential.

It is possible that the hospital may need to cancel or postpone some clinics and appointments.

You and the person you support must wear a face covering when attending appointments (unless you are exempt).

 

What is the advice for visitors?

Advice for visitors will vary depending on where you live.

For people living in Scotland, people cannot currently have visitors from outside their immediate household or extended household. https://www.gov.scot/news/new-measures-to-drive-down-infection-rate/

For people living in England, with exception of those under a local lockdown, the rules are:

  • meet in groups of 6 or less
  • follow social distancing rules when meeting up
  • limit how many different people you see socially over a short period of time
  • meet people outdoors where practical: meeting people outdoors is safer than meeting people indoors because fresh air provides better ventilation

From 14 September in England it will be against the law to meet people you do not live with in a group larger than 6 (unless you are meeting as a household or support bubble). The police will have the powers to enforce these legal limits, including to issue fines (fixed penalty notice).

There are some exceptions to these rules. More information: https://www.gov.uk/government/publications/coronavirus-covid-19-meeting-with-others-safely-social-distancing/coronavirus-covid-19-meeting-with-others-safely-social-distancing

 

What happens if the person I support has been told to shield, but lives with other people?

Nationally, the shielding programme has been paused for now. However, in areas where virus transmission is high and where further restrictions are in place, people who are extremely clinically vulnerable may be advised to shield.

While the rest of the household are not required to adopt these protective shielding measures for themselves, Thera will support people to do what they can to support people in shielding and to stringently follow guidance on social distancing.

Minimise as much as possible the time other household members spend in shared spaces such as kitchens, bathrooms and sitting areas, and keep shared spaces well ventilated.

Aim to keep people 2 metres (3 steps) away where possible. If individuals who are shielding can, they should use a separate bathroom from the rest of the household. Make sure separate towels are used from the other people in the house, both for drying after bathing or showering and for hand-hygiene purposes.

If people do share a toilet and bathroom with others, it is important that they are cleaned after use every time (for example, wiping surfaces they have come into contact with).

If there is a shared kitchen, the person shielding should avoid using it while they are present. If possible, people should take their meals back to their room to eat. If there is one, use dishwasher to clean and dry the households used crockery and cutlery. If this is not possible, wash them using your usual washing up liquid and warm water and dry them thoroughly.

Where staff cannot keep a social distance of 2m whilst support this individual, staff will wear PPE as per the PPE guidance issued via local managers.

Source: https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

From 14 September – when the new rules apply – it will be against the law to meet people you do not live with in a group larger than 6 (unless you are meeting as a household or support bubble). The police will have the powers to enforce these legal limits, including to issue fines (fixed penalty notice) of £100, doubling for further breaches up to a maximum of £3,200.

You must continue to follow the social distancing guidelines – staying 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings or increasing ventilation indoors).