PAMMS is an awarding body that works closely with the Care Quality Commission (CQC). In the report, Willowdene received either a “good” grade, or “outstanding” across each area they look at. These include respecting and involving people supported, meeting nutritional needs, quality of management, and personalised care and support, all of which received “outstanding” grades.
Willowdene is run by Thera East Anglia and was first set up in 2014. The team currently support 8 people with complex needs. Everyone receives highly personalised support at Willowdene and is supported by specific staff members. This person-centred approach guarantees a high quality of support for people, regardless of how complex their needs may be
The assessment process is identical to the CQC’s own assessments, where over a prolonged period they will take a snapshot of the support offered, looking at processes, administrative records, and doing a detailed look into an individual’s support.
During the inspection relatives of the people supported are consulted to gain a picture of the care and respect people are given.
The inspection said that “a relative consulted stressed that their loved one is “absolutely” treated in a non-discriminatory way, with a strong emphasis on privacy, dignity, and independence.”
Another relative explained that their loved one had tried a lot of services, but never had they felt this safe.
Dave Bronze, Registered Manager at Willowdene, said: “The outcome was so good that the assessor called to congratulate us. It was all a little unbelievable.”
Yvette Ferguson, Operational Manager at Thera East Anglia, added: “We were very pleased.”