National Apprenticeship Week – Dylan’s Story

Posted 06/02/2024

As part of National Apprenticeship Week, we’re showcasing the success of people who have graduated from our accessible apprentice programme. Read about Dylan and his journey with Unity Works.

Dylan recently graduated from Unity Works’ accessible apprentice programme where he worked at our social enterprise café at the Bromley By Bow Centre in East London.

When Dylan first arrived at Unity Works, he’d been looking to expand his catering skills as well as perfecting the art of coffee making and money handling. Unity Works accessible programme was perfect for him as it combined a paid job and access to bespoke training from our range of accredited and non-accredited courses.Photo of individual refilling drinks fridge in cafe.

Whilst Dylan already had some catering experience under his belt, he wasn’t used to working in a busy café so took a bit of time to come out of his shell. With support from his colleagues, Dylan found his feet and within a short time was busy  serving customers as well as developing skills in the kitchen. When asked what skills he developed during his time with Unity Works, Dylan highlighted customer service, understanding and communicating allergens as well as using the till.

His confidence and skills grew so much so that one of Dylan’s former colleagues described him as the ultimate “all-rounder” and says that the team “didn’t want him to leave” at the end of his yearlong time with them.

When asked what he’s looking forward to doing next, Dylan said that he’s “looking for a job in a café” and has been busy interviewing for roles. We look forward to updating you with what Dylan gets up to next!

Since 2011, Unity Works accessible apprentice programme has supported over 82 graduates start in their career, with 70% progressing into paid work after their time with us.  This is considerably higher than the national average completion rates for formal apprentices, demonstrating our graduate’s commitment and ability.

To reach out regarding accessible apprenticeships, contact Suzanne Thomson at