William began working with Terri in early 2025. Together, they explored a wide range of job opportunities, keeping his hobbies and interests at the heart of their search. William approached the process with openness and determination, ready to consider different career paths while staying true to what motivates him.
Through close collaboration with the Job Centre, B&M invited William to interview for a four-week work experience placement. Before the interview, Terri contacted the local store manager, who agreed she could attend to support William and help him feel more at ease.
William interviewed brilliantly, using the techniques he and Terri had practised. His enthusiasm, preparation, and professionalism shone through, and he was offered the work experience placement!
Settling into the Role
To help William settle into his new environment, the store manager agreed that Terri could accompany him during his first few shifts. It quickly became clear that William was more than capable of working independently. From there, Terri met with him before and after each shift during the first week. This gradually reduced to weekly check‑ins while maintaining regular contact with the store.
William thrived. His reliability, willingness to learn, and positive attitude made a strong impression on the team.
A First Paid Role: Christmas at B&M
As the Christmas season approached, B&M offered William a temporary paid employment contract—his first paid job! Before confirming the offer, the store manager, Callum, reached out to Terri to discuss how best to support William during this busy period.
The team wanted to ensure William felt safe, supported, and set up for success. They carefully considered shift patterns, avoiding the busiest times that could feel overwhelming, and created a structure that allowed William to shine.
Their thoughtful approach paid off. William proved himself to be a valuable, hardworking member of the team.
A Welcome Return
William’s temporary contract ended in January 2026, but Callum said he would get in touch about any future opportunities. In March, Callum contacted Terri in to say a part‑time role had become available and that the team would be delighted to have William interview for the position.
William was successful and has now returned to B&M on an 8‑hour‑per‑week contract, working set days that allow him to continue volunteering at both the Rapture Foundation and the Museum of Zoology. Callum shared:
William’s message to others:
William’s words capture the heart of supported employment: creating opportunities, challenging assumptions, and showing what’s possible when people are given the space to succeed.
A group of staff who truly understand inclusion and recognise William’s strengths have made his journey to paid employment possible. Their thoughtful approach, flexibility, and genuine care have created an environment where William can thrive.
We are incredibly proud of everything William has achieved so far. We look forward to seeing him continue to grow in his role at B&M!
To read more stories about the people we support finding employment, click here.