What does a Service Quality Director do?
A Service Quality Director is also known as an SQD. They are responsible for making sure the quality in their Thera company is to a good standard. As people with a learning disability, the SQD’s provide a unique view of the support provided by Thera. They use their lived experience to make sure people supported by Thera get the support they want. SQD’s also ensure that Thera’s Vision is upheld in each of the Thera group of companies.
How can my Service Quality Director help me?
SQDs know how to tell if you are being taken care of, and to support you to have a say in how Thera is supporting you. They can help you to achieve your goals, as well as live the life you want to live.
Your Service Quality Director will introduce themselves to you when we start supporting you. They will tell you the best way to contact them if you have any concerns.
Each SQD works alongside the Managing Director to create plans for how the company should run. They also are involved in ensuring people are heard through their reports, as well as the Company Membership Scheme.
Who is my Service Quality Director?
Find out who is the SQD in your area from the list below: